LibQUAL+ Respondents' Most and Least Important Library Services and Resources

Faculty

The following library services and resources were rated as most important by UNI faculty

• Making electronic resources available from my home or office
• Easy-to-access tools that allow me to find things on my own
• A library Web site enabling me to locate information
• Print and/or electronic journal collections I require for my work

The following library services and resources were rated as least important by UNI faculty

• Community space for group learning and study
• Quiet space for individual activities
• Library space that inspires study and learning
• A getaway for study, learning, or research
• A comfortable and inviting location

Graduate Students

The following library services and resources were rated as most important by UNI graduate students

• Employees who have the knowledge to answer user questions
• Modern equipment that lets me easily access needed information
• Print and/or electronic journal collections I require for my work

The following library services and resources were rated as least important by UNI graduate students

• Employees who instill confidence to users
• Giving users individual attention
• Community space for group learning and study
• Library space that inspires study and learning

Undergraduate Students

The following library services and resources were rated as most important by UNI undergraduate students

• Printed library materials I need for my work
• Print and/or electronic journal collections I require for my work

The following library services and resources were rated as least important by UNI undergraduate students

• Employees who instill confidence to users
• Giving users individual attention
• Employees who have the knowledge to answer user questions

Staff

The following library services and resources were rated as most important by UNI staff

• Employees who have the knowledge to answer user questions
• Willingness to help users
• Readiness to respond to users’ questions
• Employees who are consistently courteous

The following library services and resources were rated as least important by UNI staff

• Community space for group learning and study
• A getaway for study, learning, or research
• A comfortable and inviting location