1. What is the LibQUAL+® survey?
LibQUAL+® is a survey that measures and assesses user perceptions of library service quality in three dimenstions: Affect of Service, Information Control, and Library as Place.
2. How will the survey benefit me?
Your input will help us to evaluate how well our services meet your needs, and to develop new services.
For example, the LibQUAL in 2007 led to:
* Designating 4th Floor as a Quiet Area in the library
* Addition of dual-monitor computer workstations to facilitate group study
* Extending hours the library is open on Saturdays.
3. Where can I take the survey?
Stay tuned for the URL to the survey!
4. When can I take the survey?
The survey will run from Monday, April 15th through Friday, May 3rd.
5. Who can take the survey?
All UNI students, faculty, and staff. To be eligible for the prizes, you must submit a UNI email address.
6. How long does it take to complete the survey?
It takes 5-10 minutes to complete the survey. Respondents are asked to respond to each question on three separate scales, representing minimum, desired, and perceived levels of service.
7. Are there prizes?
By completing the survey, you will be eligible to win a variety of local business gift cards, UNI merchandise from University Book & Supply, or the grand prize, an IPad mini. Only those with a UNI email address are elgible.
8. I took this survey a couple of years ago; why am I being asked to take it again?
Rod Library is interested in measuring users' satisfaction with collections and services over time. Completing the survey again can help us gauge whether improvements we have made following the 2007 LibQUAL® survey are addressing our users' needs, and indicate areas in need of further improvement.
9. Are responses confidential?
Yes. The LibQUAL+® approach to privacy and confidentiality is guided by Standard 4 of the Ethical Principles of Psychologists and Code of Conduct of the American Psychological Association (see http://www.apa.org/ethics/code/index.aspx ).
No identifiable information is delivered to Rod Library at UNI. Although some information is captured from respondents by the system, the respondents' privacy is protected in several ways.
Network addresses are captured, however, this is only very indirect information and it would be difficult to trace back to an individual. Secondly, sometimes e-mail addresses are caputred, but only at the permission of the participant. Extreme measures are taken to separate identifiable e-mail addresses from surveys with responses. Once they are collected, there is no way to link them to an individual's responses, ensuring confidentiality for participants in the incentive drawings.
10. Do all libraries use the same questions?
All libraries participating in the 2013 LibQUAL+® survey use the same 33 core questions and demographic questions. In addition, each library may select 5 questions from a list of 132 optional questions. Rod Library has opted to select five optional questions that were decided upon by the Library Assessment Task Force.
11. What will be done with the survey results?
Survey data is transmitted directly from the LibQUAL+® server to a database. The data is then analyzed and reports are generated for individual libraries that provide information on how users perceive the quality of their service. Participating institutions will have access to summary results for each instituion, allowing for comparisons among peer institutions and all participating academic institutions. This will aid in developing benchmarks and understanding best practices across institutions, and will help Rod Library to align our services with user expectations.
12. Where and when will results be posted?
Results will be compiled in a report that will be posted on the library assessment website in the summer or fall or 2013.